BE 4.0 - Salon Industries du Futur Mulhouse

Customer experience and Industry 4.0: how to transform your customer relationship and your value proposition

Nov 30, 2021 | 2:15 PM - 3:00 PM

Salle 6

Description

The transformations of organisations resulting from Industry 4.0 technologies are disrupting the customer-supplier relationship and the transfer of these new added values: digitalisation of the customer relationship, new business models, big data and economic intelligence are at the heart of the transformations of organisations and professions towards the modelling of the BtoB customer experience.

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